Policies
How information is handled when you browse the catalog, contact our team, request documentation, or use ordering features.
Last updated: July 18, 2026
DNA Longevix may collect information you submit through contact, research-inquiry, documentation-access, newsletter, cart, or ordering features. Depending on the feature used, this may include your name, email address, company or laboratory, shipping and billing details, order information, and the contents of your message.
Please do not submit medical records, health information, or other sensitive personal information through the website.
The website may receive standard technical information such as device and browser type, IP address, referring page, pages requested, and timestamps through hosting, security, and operational systems.
Cart contents and saved carts may be stored locally in your browser so that your selections remain available. You can remove this information by clearing your cart, saved carts, or browser storage.
Information may be provided to vendors that support hosting, communications, order processing, payment processing, shipping, security, or other business operations. Those providers receive information only as needed for their services and are subject to their own terms and privacy practices.
DNA Longevix may also disclose information when reasonably necessary to comply with law, respond to lawful requests, protect rights and security, investigate misuse, or support a business reorganization. DNA Longevix does not sell personal information for money.
When online payment processing is enabled, payment-card information will be submitted to the payment provider used at checkout rather than stored directly by DNA Longevix through this website. The payment provider's privacy terms apply to its handling of that information.
Information is retained for as long as reasonably needed for the purpose for which it was collected, business records, dispute resolution, security, and legal compliance. Retention periods vary by record type and applicable requirements.
Reasonable administrative and technical safeguards are used to protect information, but no website, transmission, or storage system can be guaranteed completely secure.
You may ask to access, correct, or delete personal information associated with you, or opt out of requested marketing communications, by contacting DNA Longevix. Available rights and exceptions depend on your location and applicable law, and identity verification may be required.
The website may link to or use services operated by other organizations. Their collection and use of information are governed by their own policies, and DNA Longevix is not responsible for external websites or services.
This policy may be updated as website and business practices change. The date at the top identifies the latest published version. Privacy questions or requests may be submitted through the DNA Longevix contact page.